Email us directly
contact@typingtutor.online
We reply by email. Responses may take several business days. Keep your enquiry reference when following up.
To share a screenshot, email it directly and include your reference. Hide private information first.
Quick help
For a teacher-managed student password, ask your teacher for a replacement login card.
Choose the fastest way to get the right help
- Lesson or keyboard problem: Include the lesson number, the affected key or control, whether you are on a phone or computer, and what happened.
- Missing progress: Tell us whether you were practising as a guest or signed into an account. First check you are using the same browser or profile. See progress and synchronization details.
- Certificates: Include the certificate ID or verification page address if available, but do not send passwords or identity documents. Visit Certificates for the normal qualification route.
- Subscription or refund: Use the purchase email and transaction reference if one exists; read the refund policy before writing. Test payments in Paddle sandbox do not charge real funds.
How to report a technical problem
Describe the page address, the action you tried, the expected result and the actual result. Browser name and device type can help us reproduce an issue. If you send a screenshot by email, remove any personal information, access tokens or school/student details first. A response may take several business days; the email address above is the official support route on this site.
Keep your message safe
Never include passwords, login codes, card details or identity documents. Describe the issue without sharing private student records. Young learners should ask a teacher or guardian to contact us.
