Last updated: October 5, 2026
Private testing: no payments yet
Our current account and classroom subscriptions are invite-only, no-charge tests. No money is collected, so test plan changes and simulated invoices have no payment to refund. The rules below apply when paid billing launches.
Our 14-day refund promise
If a personal Monthly or Yearly Premium subscription, or a standard annual classroom package, is not right for you, contact us within 14 calendar days of that charge to request a full refund of the payment. This applies to the first payment and renewal payments. Ordinary use of lessons, games or reports during this period does not remove eligibility. We do not deduct a cancellation or processing fee from an eligible full refund.
How to request a refund
Email contact@typingtutor.online with the subject “Subscription refund request”, the email used for purchase, your receipt/order reference and the charge date. Do not send your password or full payment-card details. An explanation is optional. You do not need to remain logged in to request a refund. The receipt's payment-provider support route may also be used.
Cancellation and access
Cancelling renewal stops future renewal charges and normally leaves access active through the covered period. Cancellation alone does not request a refund. When a full refund is confirmed, access for the refunded subscription ends and future renewals for that subscription are cancelled. Basic free learning remains available. We provide 30 days to export a retained cloud copy following the end of paid coverage, subject to account deletion or security restrictions. Earned certificate verification does not expire merely because of cancellation or refund.
Timing and payment method
We aim to respond within five business days. Eligible refunds are returned through the original payment provider to the original payment method where possible. We aim to arrange the refund within 14 days of approval; the provider or your bank may require additional time to display the credit. Any shorter legally required deadline applies. Keep the receipt and refund confirmation.
After 14 days and exceptional cases
After the 14-day period, routine change-of-mind refunds are not offered. Contact us if you believe a payment was duplicated, unauthorised, incorrect, or if a persistent technical problem prevents access to the paid features described at purchase. We will investigate and provide any remedy required by law or the applicable provider. Evidence of fraud or deliberate repeated refund abuse may affect voluntary refund eligibility, but never removes mandatory consumer rights.
Consumer rights and payment-provider terms
This policy does not restrict mandatory consumer rights, including applicable withdrawal, faulty-service or billing-dispute rights. More protective rights under applicable law or the payment provider's terms take precedence. The payment provider used for a live purchase will be identified at checkout and on the receipt; no live provider is connected during private testing.
Classroom purchases and custom agreements
The same 14-day policy applies to our standard Classroom, School and Larger School annual packages. A separately negotiated enterprise agreement may have different business refund terms, which must be supplied and accepted before purchase and cannot override mandatory consumer rights.
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